Thank you for visiting pureelegancetableware.org. To ensure your shopping experience, we have the following refund and return policy. Please read the terms carefully before requesting a return or refund.
Return Request Period: Customers can request a return or refund within 14 days of receiving the goods. Late returns may not be accepted.
Return Conditions: Returned items must meet the following requirements: Opened/used tableware is not eligible for return.
The item must be unused, unwashed, and in its original condition.
The item must include its original packaging and all accessories.
The item must not have been damaged due to human error.
If the item is damaged during shipping, has a quality issue, or does not match the order, please contact us immediately. We will provide you with a return, exchange, or refund solution.
Refund Processing: After receiving and inspecting the returned item, if we confirm it meets the return conditions, we will process the refund within 3-5 business days. The refund will be returned to the original payment account; the exact arrival time depends on your bank or payment institution.
Return Shipping Costs: For quality issues, the seller will cover the return shipping costs; for non-quality issues, the buyer will bear the costs.
Return Address: Before sending the item back, please contact customer service to confirm the return information. After confirmation, please send the item to the following address: Apartment 3, 4706 South Normandy Street, Los Angeles, California, 90037, China.
Please include your order number and contact details in the package so we can process your return or refund request more quickly.
Non-Returnable Items:
Refunds may not be possible in the following situations:
The item has been used or damaged.
The item is missing its original packaging or accessories.
The return request period has expired.
If you have any questions about our refund or return policy, please contact our customer service team using the contact information provided on the website. We are happy to assist you.
